Contact Us
Have questions about Voice to Text Online? Need help with our Pro features? We'd love to hear from you. Send us a message and we'll get back to you as soon as possible.
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Fill out the form below and we'll respond within 24 hours.
Direct Contact
Response Time
Within 24 hours
About Us
Digiwares
We build digital tools that make life easier. Voice to Text Online is part of our mission to provide accessible, privacy-focused solutions for everyone.
🔒 Privacy-first · 🌐 Global reach · ⚡ Fast support
Frequently Asked Questions
How can I contact support?
Three ways to reach us: (1) Use the contact form above, (2) Email us directly at write@digiwares.xyz, or (3) Click the chat widget in the bottom-right corner for instant help via Tawk.io. We're here to assist both free and Pro users!
What's your response time?
We typically respond within 24 hours for all users. Pro customers with urgent issues often receive priority support within 2-4 hours. For instant answers, try our Tawk.io chat widget!
Do you offer refunds?
Yes! Contact us within 7 days of your first Pro payment for a full refund, no questions asked. For cancellations after 7 days, you'll retain access until the end of your billing period.
How do I upgrade to Pro?
Visit your dashboard and click the "Upgrade to Pro" button. Choose monthly ($10/month) or annual ($99/year - save $21!), then complete checkout via Stripe. Your Pro features activate instantly!
What's the difference between Free and Pro?
Free: Real-time browser transcription, no signup required. Pro: Upload audio/video files up to 500MB, advanced AI for superior accuracy, access transcription history, and get unlimited transcriptions with better language support.
Having technical issues?
Try our live chat widget powered by Tawk.io (bottom-right corner) for quick troubleshooting. For browser issues, ensure you're using Chrome, Edge, or Safari. Pro users experiencing file upload problems should check their internet connection and file format compatibility.
What file formats are supported?
Pro supports mp3, mp4, wav, m4a, webm, and most common audio/video formats. Files can be up to 500MB in size, perfect for long meetings, interviews, and lectures.
Is my data private and secure?
Absolutely! Free transcription happens in your browser - we never see your audio. Pro files are encrypted, processed securely with enterprise-grade AI, and you can delete them anytime. Read our privacy policy for complete details.
How fast are Pro transcriptions?
Most files are transcribed in minutes. Larger files may take longer, but you can safely navigate away - we'll notify you when it's ready. Check your dashboard for transcription status anytime.
Don't see your question? or use the Tawk.io chat widget in the bottom-right corner for instant help!